At Luxury Decor Wala, customer satisfaction is our priority. We strive to deliver premium-quality products that meet your expectations. Please read our Refund & Returns Policy carefully before making a purchase.
Return Eligibility
You may request a return if:
- You receive a damaged product.
- You receive a defective product.
- You receive the wrong item.
- The product has a manufacturing defect.
Return requests must be submitted within 7 days of receiving your order.
Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to misuse or improper handling.
- Products showing signs of use after delivery.
- Products without original packaging or accessories.
- Customized or made-to-order products.
- Clearance or sale items (unless damaged or defective).
Damaged or Incorrect Products
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery.
- Provide clear photos of:
- The product
- The packaging
- The shipping label
- Our team will review your request and provide an appropriate resolution.
Refund Process
Once your returned item is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refunds generally take 5–10 business days depending on your bank or payment provider.
Exchange Policy
We only replace products if they are:
- Damaged during transit
- Defective
- Incorrectly delivered
Cancellation Policy
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be accepted.
Contact Us
For return or refund assistance, please contact us:
Phone: +91-9719644486